The Process.
1
Submit Your Quote
Oversize equipment order quote is submitted to our team once delivery option is selected.
2
Approve/Adjust/Decline your Quote
Our team emails you back a delivery quote for your oversize equipment order.
3
Order Is Placed and Prepared
Once approved, your order is submitted and prepared for shipment.
4
Delivery Is Scheduled
(if applicable)
(if applicable)
At least 24-hours before your delivery, we will call to confirm a delivery window.
5
Delivery Window Is Confirmed
At least 24-hours before your delivery, we will call to confirm a delivery window.
6
Order Is Delivered
Your order is delivered based on your delivery selection. You will receive an email confirming delivery.
Full Suite of Equipment Delivery Options
| Delivery Option | Scheduled Delivery | Assembly/ Installation |
Unpacking | Room Placement | Debris Removal |
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White GloveAn exceptional and premium full-service delivery provided through a high touch model to meet your needs. |
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Consolidated InsideA convenient service that allows the carrier to bring a pallet(s) inside a clinic location in one shipment. |
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Consolidated CurbsideA convenient service that allows the carrier to deliver a pallet(s) outside a clinic location in one shipment. |
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CurbsideA pallet will be unloaded from a delivery truck to the curb. Depending on the order, this can range from one to many deliveries. |
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*Liftgates are included in all quotes. If you have a dock, please communicate that as part of the quote process as this could affect your final quote.
**If you have chosen White Glove as your delivery option, please fill out our documentation in totality to ensure a seamless experience.
How to Prepare Your Space for Delivery
As you get ready for your new equipment to arrive, please take a moment to:
- Clear the area where the equipment will be placed before delivery.
- Our delivery team is unable to move existing furniture or handle electrical equipment.
- Take precautions to protect floors, furniture, and entryways from potential damage.
What to Do When Your Order Arrives
- With the driver present, inspect the exterior of the carton(s) for holes or crushed corners, sides, and edges.
- If you see any type of damage to the carton, please take pictures of the damage, and inform the driver that you would like to examine the merchandise prior to signing the delivery receipt.
- Open the carton to see if the carton’s contents have been damaged. If damaged, please take pictures of the damage.
- If the carton is free from damage, sign for the shipment, uncrate, and inspect the merchandise within 24 hours of delivery, taking care not to destroy the carton in the event the product needs to be returned.
- If there is damage to the equipment, please note “damage” on the bill of lading, notify customer service immediately and have the following information available:
- Account #
- Item #
- Serial # (if applicable)
- Description of the damage (with images of damaged carton and damaged contents)
- Name of the delivering carrier and carrierpro #, which is located on the delivery receipt
Returns
To return merchandise purchased within the last 30 days, please log into your account and view your order history. For merchandise purchased more than 30 days ago, please contact customer service.
With the exception of custom or personalized products, you may exchange or return any merchandise purchased within 30 days and be reimbursed for the cost of the product (excluding freight).
All returns must be unopened, not expired and in salable condition.
- After 30 days, a 15% restocking fee will be applied
- After 60 days, a 25% restocking fee will be applied
- No returns accepted after 90 days
- Custom ordered items are non-returnable
Frequently Asked Questions
Do I need to talk to a sales rep to place an order?
- No, our ordering process is entirely online. You can fill your cart, request a quote on equipment, and approve it at your convenience.
How do I know if my order qualifies for this tool?
- When you navigate to your cart, you will be told if your order qualifies for a quote. You have the option to check out with the items that will ship standard, or move forward with getting a quote for the oversize item in your order.
How do I know which delivery option is best for me?
- It depends on your order size and setup needs. If you want full setup and cleanup, choose White Glove. If you’re receiving multiple items and want them all at once, choose Consolidated. For a quick, no-frills drop-off of equipment, select Curbside.
Can I schedule the delivery?
- Yes, both White Glove and Consolidated deliveries are scheduled in advance. Curbside delivery is more flexible and may occur as items become available.
Is support available if I have questions?
- Yes! You can contact our team via Live Chat from 8 a.m. to 8 p.m., email service@meyerdc.com, or give us a call at 1-800-472-4221.
How long are quotes valid for?
- Quotes are valid 30 days from the date issued.
Does receiving a quote guarantee product availability?
- No, a quote reflects the current pricing and availability at the time it is issued. Inventory may change, so keep that in mind when placing an order.
Can the price of my quote change?
- If the quote expires or if there are changes to your order after the quote is issued, pricing may change. You will be notified before making adjustments.
What happens after the quote is approved?
- Once approved, your order is processed, and you will receive a confirmation along with delivery and pickup details.
